CMYK’s North East base, headed by directors Craig Pratt and Sarah Wharrier, has experienced significant growth and success building solid foundations for future business growth.
The Newcastle office adds to CMYK’s established branch network with offices located in Edinburgh, Glasgow, Aberdeen, Warrington and London.
CMYK is a customer-centric business which supports its clients with a national network of technical support engineers, customer service teams and helpdesk functions. With the launch of the new office, Craig and Sarah can now ensure that all of the company’s North East business is managed and supported locally.
The pair have over 24 years of combined experience working in the North East, the majority of that spent together at one of the region’s largest firms prior to its change in ownership. They pride themselves on their client focussed approach, allowing CMYK to further build its presence as a locally minded business with national capabilities and strengths.
The firm boasts a reputation for its technical expertise and industry leading technology partners which is underpinned by a professional team that is continually growing to meet demand for its services. So how did CMYK’s expansion and invest into Newcastle all come about? When drafting their ambitious business plan and strategising on the best possible way to support the region’s businesses and organisations, Craig and Sarah looked for a partnership with a larger more established company, to be able to utilise their expertise, robust infrastructure and route to market. The pair joined forces with CMYK to expand into Newcastle, allowing them to offer a wider portfolio of workplace technology solutions, whilst being able to provide unrivalled customer service.
Sarah commented; “We looked at several companies while putting our plan into action last year, but we wanted to team up with a firm that, like us, was very client centric.
“CMYK were head and shoulders above the rest because they have the same principles as Craig and I, and also, synergies with the same manufacturing partners that we have previously worked with and know well.
“The biggest tick in the box for me was the people – everyone at CMYK is passionate about what they do and work as a team to achieve the same goal – providing great service to our customers. It was really refreshing when we spoke to CMYK and we all instantly realised this was going to be a great fit for everyone, so we jumped at the opportunity, and put our plan and strategy in place to get Newcastle office operational.”
CMYK offer a range of products, services and solutions to enhance business processes and business technology to support the agile workplace. Their offering includes Managed Printing & Integrated Scanning workflows, all aspect of Managed IT Services including Hardware and associated support, Connectivity & Communications, and Visitor Management Systems all from the very best names in the business technology sector with the highest quality results. Working with CMYK means that Craig, Sarah, and the team are now able to supply, install, service and manage these extensive offerings across the region and beyond.
Craig said; “Despite the past year being particularly challenging for businesses, we’ve experienced significant growth and success which has surpassed our expectations. There’s been a great deal of demand for the quality services which we deliver, we’ve been working on a range of different projects with businesses from a variety of sectors and they are all facing similar operational challenges.
“The North East has a resilient business community with the ability to adapt and thrive. We’ve seen it over the past 18 months and we look forward to the exciting opportunities which lie ahead for CMYK and businesses across our region. We are in a strong position post pandemic as the region welcomes a range of significant inward investment attracting a variety of different organisations from SMEs to international corporations.
“As the world begins to return to normal we look forward to meeting more clients face-to-face once again and supporting their needs which have undoubtedly changed throughout the course of the past year. With the increase in agile and remote working businesses want to move away from restrictive processes and require better infrastructure, connectivity, document workflows, scanning, digitisation, software with robust security to support this change. We’re here to help businesses through a vitally important transitional time.”
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